1. Scope of Services: Eisenberg Real Estate offers concierge services to high-end buyers. These services include VIP protection, chauffeur services, and luxury vehicle arrangements.
2. Service Fees: All concierge services will incur additional fees, separate from the property purchase or rental agreement. These fees will be determined based on the specific services requested, the duration of the services, and the level of security required.
3. Refund Policy: All payments made for concierge services are non-refundable unless the services are not provided as agreed upon. In the event of a cancellation or change in service requirements, Eisenberg Real Estate will make reasonable efforts to accommodate the request, but refunds may not be possible.
4. Refund for Successful Property Purchase: In the event that a client purchases a property through Eisenberg Real Estate and the transfer of ownership is successfully completed, Eisenberg Real Estate will refund the full amount paid for concierge services associated with that property purchase.
5. Security and Liability: Eisenberg Real Estate will take reasonable steps to ensure the safety and security of clients utilizing concierge services. However, Eisenberg Real Estate cannot guarantee the complete safety of clients or their property. Clients acknowledge and agree that they are responsible for their own safety and security, and that Eisenberg Real Estate shall not be liable for any loss, damage, or injury arising from the use of concierge services.
6. Indemnification: Clients agree to indemnify and hold Eisenberg Real Estate harmless from any and all claims, losses, damages, or liabilities arising from or related to the use of concierge services, including but not limited to claims for personal injury, property damage, or loss of property.
7. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under or in connection with these terms and conditions shall be submitted to the exclusive jurisdiction of the courts of South Africa.
8. Amendments: Eisenberg Real Estate reserves the right to amend these terms and conditions from time to time. Any amendments will be effective upon posting on the Eisenberg Real Estate website or upon written notification to clients.

By utilizing Eisenberg Real Estate’s concierge services, clients acknowledge and agree to be bound by these terms and conditions.